Provide Feedback to University Health Network (UHN)

Patient Relations

This online form is a secure way to submit feedback, complaints, or compliments about University Health Network (UHN). Any patient, Essential Care Partner (ECP), or visitor of UHN is welcome to complete this form.

Please note: If you are a family member/ECP submitting a complaint, we may ask to speak with the patient. If the patient is not able to speak with us, we will speak with their Substitute Decision Maker (SDM).

We encourage you to speak to the care team (doctor, nurse, etc.) or a manager about any concerns before you contact Patient Relations. If more help is needed, we can support you through your experience at UHN.

If your concern is better managed by another department, we will re-direct it to the appropriate area. Patient Relations will only reply to feedback about patient care, and cannot reply to queries about the following topics:

UHN Health Records for any health records inquiries
Jobs at UHN for employment questions
Clinical Learners for student placements
Research for academic projects
International Patient Program if you are a patient outside of Canada
UHN Patient and Family Library or Ontario Health for general health questions
www.uhn.ca for general information about UHN services

Note: You must call your clinic to arrange, cancel or reschedule an appointment.

We check e-mails and voicemails regularly, between the hours of 8:30am and 4:00pm, Monday to Friday. Our department is closed on weekends and statutory holidays. We try our best to respond to as soon as possible, usually within 2 working days. During busy times, it may take a little longer. Thank you in advance for your patience.

If you have any questions about completing this form, please contact us by e-mail at patientrelations@uhn.ca or by phone at 416-340-4907.

Contact information

Do you need an interpreter when communicating with our office?

Yes

Please make a selection.

Please identify any required assistance and/or accommodations that will allow us to better serve you

Your Name

Your Last Name

How would you like us to contact you?

Phone

Mail

At least one checkbox must be selected.

(more than one option can be selected)

Are you writing to us on behalf of a UHN patient?

Yes

Please make a selection.

(select 'No' if you are the patient or if you are submitting feedback as a member of the public)

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Compliment details

Thank you for sharing your compliment with us.

Please provide as many details as you can to help us make sure the individual(s) or team you are writing about receives your kind words.

Please provide a brief description of your compliment (Maximum 2000 Characters)

Please fill out this field (Minimum 10 Characters).

From the UHN values listed below, please select which ones apply to your experience. You can choose more than one.

Respect and Dignity - You felt your lived experience, individual identities, values, preferences and beliefs were recognized and acknowledged. You were asked what is most important to you. You felt you were a valued partner of the team.

Empathy and Compassion - You felt you were cared for and treated as a whole person, without biases and assumptions. You were able to build a relationship based on kindness, understanding, and mutual respect.

Accountability - You felt you received safe, high quality care that was coordinated by all members of your care team. You were met with open and honest communication and felt your questions and concerns were welcomed and addressed.

Transparency - You were informed about your care and had clear up-to-date information. You felt sharing your concerns was easy and fair, and the team was both respectful and supportive.

Equity and Partnership - You felt you received equitable and fair access to health care services. You were provided with a safe space to support your cultural health practices and tradition.

At least one checkbox must be selected.

Thank you for submitting your compliment.

We will ensure your feedback is documented and shared with the appropriate staff, managers, physicians and/or senior leadership at UHN. We will only contact you if further information is needed.

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Complaint/Feedback details

We encourage patients and families to discuss any feedback or concerns directly with their care team or a Manager to see if they can be resolved before contacting Patient Relations. If more help is needed, Patient Relations is here to support you through your experience at UHN.

UHN aims to be an inclusive, accessible, and welcoming place for all. When completing this form, please consider sharing if you experienced any unfairness or barriers to seeking or receiving care (for example, discrimination based on race or disability).

Briefly tell us what you are writing to us about. You may want to include information about who was involved, what happened, and how this impacted you or the patient. If you would like a Patient Relations Advisor to contact you, you will be able to share more details at that time. (Maximum 2000 Characters)

Please fill out this field (Minimum 10 Characters).

Please tell us if you’ve made any efforts to resolve this issue or if there have been any barriers to doing so. for example, spoke with Manager or physician

All feedback submitted will be formally documented and used for quality improvement purposes at UHN.

Would you like a Patient Relations Advisor to contact you?

Yes

Please make a selection.

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Summary

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